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Claims & Operations Assistant

Claims & Operations Assistant

Fulltime: Claims & Operations Assistant

Reports to: Office Manager

Hours: 8.30am – 5pm (1 hour lunch)

Salary: £18,000 – £20,000


Working as part of an established team the Claims & Operations Assistant will liaise closely with the Projects Coordinator, the Office Manager, clients and home/business owners.

Our business is disaster recovery and last-minute changes can cause pressure. An ability to communicate calmly and clearly through issues as they arise is a must.

You will be methodical and organised in approach; the ability to be an integral part of the team, whilst working independently is essential. You will use our systems to schedule and administer all restoration projects, flagging any issues early. This includes the upkeep of work-related spreadsheets/reports.

Accuracy is key.  You will also be able to write business correspondence, adjusting the tone and familiarity to suit the correspondent.  Organising your own workload effectively, you will however be happy to request assistance when you need it.

You will communicate with the team and customers to inform them of changes, ensuring that the highest customer service standards are met and adapting your communication style to fit.

A willingness to familiarise yourself with some technical language is a must.

Our team is growing.  If you enjoy a challenge and wish to further your career, show us what you can do. There will be many opportunities to acquire new skills and achieve rapid career progression for the right candidate.

Key Responsibilities

  • Schedule and administer all planned and reactive tasks on behalf of the Projects Coordinator and monitor their progress until completion to agreed standards.
  • Produce templated job reports, correspondence, manage diaries and other ad hoc administrative tasks
  • Attend and input to the on-site team huddle every morning and administer any new entries or changes.
  • Data – Entry and maintenance of relevant project databases/spreadsheets.
  • Our customers (insurance industry) place their trust in us to deliver a reliable, quality service to their end-users (businesses and homeowners). You will communicate changes to planning with end-user to ensure they always have the latest information and to maintain that relationship of trust.
  • Correspond with all customers using a professional tone both in writing and over the telephone.


Skills and Qualifications

  • Excellent communication and interpersonal skills
  • Strong time management skills and the ability to prioritise workload
  • Proficient in the use of Microsoft Office and confident learning new IT systems.
  • Meticulous attention to detail and accuracy
  • Strong customer service and communications skills
  • It would be advantageous to have a wider awareness of the insurance industry, or service team scheduling/planning experience.
  • Your development is important to us – we support and encourage development including internal and external accredited courses.


If you are interested in applying for this position please contact Andrew Moore at [email protected]