Support Technician Job

Aim: To support your team to ensure best customer experience is adhered to at all times following the 17 Steps of Restoration. Liaise with the administration team, to complete instructions in a timely manner.

 

Key Responsibilities:

Technical:

  • To assist in maintaining the highest level of Health & Safety at all times, keeping up regular awareness training
  • To assist in disaster restoration projects, including cleaning and restoration of domestic and commercial items whether contents or buildings, as per technical user guides & manuals used by Rainbow International either onsite or at workshop
  • To assist in drying and restoration of domestic and commercial items whether contents or buildings, as per technical user guides or manuals used by Rainbow International either onsite or at workshop
  • To undertake regular training courses, both formal or on the job training
  • Uniform, PPE etc fully provided

 

Knowledge:

  • Basic level of education – GCSE English and Maths (or equivalent)
  • Experience of cleaning, fire & flood restoration or site work preferable but not essential

  

Skills:

  • Excellent communication skills and telephone manner
  • Good computer literacy

 

Abilities:

  • Ability to deal with confidential and sensitive information
  • Ability to work within a team, and with a variety of customers
  • Ability to motivate both yourself and others
  • Willingness to work flexible hours

 

Personal qualities:

  • To be caring and passionate about good customer service
  • To be reliable, punctual, enthusiastic, hardworking and well organised
  • To have the ability to work with others making a valuable contribution to the team

 

To apply email [email protected]

03/09/20